Opportunity
Employer description:
This role would suit someone who:
- Enjoys staying busy and taking initiative
- Communicates confidently with different people
- Works well independently and as part of a team
- Thrives in a fast-paced environment
- Is solution-focused and willing to think creatively
- Can remain calm under pressure
- Wants to build a long-term career in business administration and care services
Key Responsibilities
As part of the role, you will gain hands-on experience across a variety of business and operational functions, including:
- Handling new client and service enquiries
- Supporting care managers with caseload administration
- Assisting with recruitment and onboarding activities
- Coordinating training arrangements and documentation
- Attending meetings where required
- Liaising professionally with families, staff members, and team leaders
- Supporting general office administration and record management
- Occasionally assisting with out-of-hours operational support when needed
What You Will Learn
Throughout the apprenticeship programme, you will complete a tailored training and assessment plan over approximately 18 months, including end-point assessment.
Topics covered include:
- Business administration fundamentals
- Organisational structure and operations
- Stakeholder communication
- Policies, procedures, and regulations
- IT systems and digital administration
- Record keeping and document production
- Communication and interpersonal skills
- Planning and organisation
- Decision-making and problem-solving
- Project coordination
- Quality and compliance processes
Entry Requirements
Essential Qualifications
GCSEs (or equivalent) in:
- English – Grade 4/C or above
- Maths – Grade 4/C or above
Candidates with additional qualifications or relevant industry experience are encouraged to apply.
Desired Skills & Qualities
The ideal candidate will demonstrate:
- Strong communication skills
- Good IT and administrative ability
- Attention to detail
- Organisation and time management skills
- Customer service awareness
- Professional presentation
- Teamwork and collaboration
- Initiative and creativity
- Patience and adaptability
- Logical thinking and problem-solving skills
Sector Experience
This opportunity is based within the care and supported living sector, offering valuable exposure to:
- Supported living services
- Care coordination
- Recruitment and workforce administration
- Training and compliance processes
It is ideal for someone interested in administration, healthcare operations, or business support careers.
Salary
Starting salary of £16,640 per year for the first year, with potential increases depending on age and experience.
Working Hours
- Monday to Friday
- 9:00am – 5:00pm
- 40 hours per week
Apprenticeship Standard
Business Administrator Level 3
This apprenticeship combines practical workplace experience with structured training, allowing you to develop professional administration, communication, and organisational skills within a fast-paced care services environment.