Opportunity
Employer description:
Key Responsibilities
Handling inbound and outbound customer calls, emails, and enquiries
Explaining Gorilla Tax Rebates’ services clearly and professionally
Supporting customers through the tax rebate claim process
Identifying customer needs and promoting relevant services
Passing qualified leads to account managers where appropriate
Updating and maintaining accurate customer records and documentation
Supporting general administrative tasks within the office
Delivering excellent customer service at all times
Skills & Qualities
Strong communication and listening skills
Confident and professional telephone manner
Positive, enthusiastic, and motivated attitude
Good organisation and attention to detail
Basic IT skills and willingness to learn new systems
Ability to work both independently and as part of a team
What We Offer
Business Administration Level 3 Apprenticeship qualification
Full training and ongoing support from experienced colleagues
A friendly and supportive Manchester-based office environment
Real-world experience in customer service and sales
Opportunities for career progression upon successful completion of the apprenticeship
Ideal Candidate
This role is perfect for someone who:
Is interested in customer service, sales, or business administration
Enjoys communicating with people and helping customers
Is eager to develop professional skills and build a long-term career
Manchester-based company providing a low-fee, high-quality tax rebate service for PAYE and CIS workers. Our mission is to make claiming tax refunds quick, simple, and hassle-free. Every client is supported by a dedicated account manager, ensuring their claim is efficiently managed from start to pay-out, with fast responses to any questions along the way.